As an independent finance broker, MLP is only accountable to its clients and their wishes. Therefore, not only does focussing on the individual needs of the client form part of our consulting philosophy – in fact we are legally obliged to support our clients' interests at all times.

For this reason our high standards in quality regularly undergo a reality check: what distinguishes high-quality financial advice on an eye-to-eye level with the client? What do private clients, corporate clients and institutional investors want? And what services must a full-scope consulting firm offer in an increasingly complex investment and product arena?

We have surveyed six of our customers on these issues. Their differing expectations and our responses to them are reflected in this year's annual report.